Essay The Fault in Our Stars by John Green - 1722 Words

In John Green’s The Fault in Our Stars, cancer possess every character in distinctive ways, yet this isn’t the standard cancer book, because according to the protagonist, â€Å"cancer books suck† (Green 3). Or as Gwynne Ellen Ash views the novel as a, â€Å"learning to trust, and to love, while dying [†¦] there is no sap here, no melodrama, no maudlin schmaltz.† This is about being able to cope with existence. It’s the full human experience—filled with the lightheartedness of life and the darkness of cancer. This disease is just that, a disease. It can consume and take over the physical body, but the mind is present. Hazel Grace Lancaster is sixteen years old and has been suffering from terminal thyroid cancer since she was thirteen. Hazel is†¦show more content†¦Augustus teaches her that the pain you cause others when you die is a mark that you mattered. As Augustus writes, â€Å"You don’t get to choose if you get hurt in this world, old man, but you do have some say in who hurts you. I like my choices. I hope she likes hers.† (Green 311). He hurts her but he also affects her life for the better, and with love that will always be with her. With death being inevitable, the fear of what happens after is at hand, and with that the potential that all thats there is, is oblivion. This is Augustus’s phobia, or as he words it, I fear oblivion, [†¦] I fear it like the proverbial blind man whos afraid of the dark. (Green 56). This theme is what motivates Augustuss desire to perform a heroic deed before he dies to validate his significancee. He worries that his significance and his consciousness will be consumed by oblivion after his death. Augustus learns that his importance isn’t being denominated by the fact that his life is temporary, but by his importance to those around him, and that will carry on. The world is not a wish-granting factory is a report repeated several times amongst the novel. The way someone wants things to happen, isn’t usually the way it’s going to happen. Isaac’s girlfriend breaks up with, Augustus is unable to perform a heroic feat, and eventually dies, and Hazel is not far from her death. This theme goes along with the subject of the novel—teenagers dying ofShow MoreRelatedThe Fault in Our Stars by John Green624 Words   |  3 PagesOptimism is an emotion that inspires hopefulness and confidence about the future. Optimism propels people and novels forward. Optimism is a driving force in the novel â€Å"Lord of The Flies† by William Golding and the novel â€Å"The Fault in Our Stars† by John Green. In the novel â€Å"Lord of the Flies†,one of the most important emotions is optimism. Without optimism the boys would have no hope that they would make it off the island. At the start of the novel things are not going the boys way, their planeRead MoreThe Fault Of Our Stars By John Green1502 Words   |  7 PagesThe Fault in Our Stars, published by John Green in January 2012 is a professional, fictional narration of a sixteen year old girl named Hazel Grace Lancaster and her experience with terminal cancer. Hazel was prepared to die until a surgery followed by radiation and chemo at age fourteen shrunk her tumours and bought her a few more years of life. Hazel has a poor outlook on her remaining years with terminal cancer, she does not wish to form any close bonds due to the fact she is afraid of the impactRead MoreThe Fault Of Our Stars By John Green2013 Words   |  9 Pagesnovel, The Fault in Our Stars, John Green describes the hardships, endless love, and a tragedy, th at two teenagers must push through to find their forever. Hazel Lancaster, an intelligent, aware, and selfless young girl, has struggled with cancer since the early age of thirteen. Augustus Waters, a smart, metaphor loving, cancer stricken kid, falls completely in love with Hazel Grace, but a great misfortune cuts their time together short. â€Å"Some infinities are bigger than other infinities (Green, 260).†Read MoreThe Fault Of Our Stars By John Green Essay848 Words   |  4 PagesThe fault in our stars is written by John Green, a popular American writer and vlogger. The novel is narrated by Hazel Grace Lancaster, a sixteen year old cancer patient. Her parents force her to attend a Support group so she can make â€Å"friends†. Hazel gets more than a friend from the support group. She befriends a 17 year old called Augustus Waters, the guy she ends up falling in love with. Augustus Waters really inspired me throughout the novel. He was a very strong character who had a positiveRead MoreThe Fault Of Our Stars By John Green1768 Words   |  8 PagesJournal Entry 1: The Fault In Our Stars by John Green. Entry written by Matt Kruse. How realistic are the characters? Would you want to meet any of the characters in real life? How has the author used exposition to introduce you to the characters? Do you like them? Why or why not? Is there a character that you can relate to better than others? Primarily, all of the characters in The Fault In Our Stars are pretty realistic. Most of the characters act like normal people you could just find everyRead MoreThe Fault Of Our Stars By John Green1023 Words   |  5 PagesThe Fault in Our Stars is a book written by John Green. This book has many themes like love for the ways that Hazel and Augustus treat one another. There is courage for the way that these teenagers battle cancer and are brave while doing it. Also, another theme is family for the way that Hazel and Augustus’s parents love them, support them, and comfort them with every decision that they make. The main characters in this book are Hazel Grace Lancaster, the narrator of the book who has cancer and knowsRead MoreThe Fault Of Our Stars By John Green1079 Words   |  5 Pages Augustus Waters once said â€Å"I’m on a roller coaster that only goes up, my friend.† (Green, John). Isaac once stated â€Å"There’s nothing you can do about it.† (Green, John). Augustus Waters and Isaac are fictional character from the popular book, â€Å"The Fault in Our Stars†, written by John Green. These quotes show a little bit of these characters personalities. The exciting and emotional book came out January 2012 and since then a movie was released based on it. (Wikipedia). It includes teens sufferingRead MoreThe Fault Of Our Stars By John Green1490 Words   |  6 PagesIn the novel, The Fault in Our Stars, the author, John Green, provides the reader with a theme that people tend to differ other people who do not appear to be the same as every other average human being. People would contradict this universal truth, but it cannot be denied. From the onset, Hazel is receiving extra care and attention from her parents and guardians. â€Å"‘Mom† I shouted. Nothing. Again, louder, â€Å"MOM!† She ran in wearing a threadbare pink towel under her armpits, dripping, vaguely panickedRead MoreThe Fault in Our Stars: John Green1819 Words   |  7 Pagesâ€Å"That’s the thing about pain†¦ it demands to be felt† John Green eloquently states in the tear-jerking novel The Fault in Our Stars. Ask anyone who read the book about the supporting character, charming Augustus Grey, and quickly witness an almost physical wave of acrimony and nostalgia pass over them. Green’s unique ability to demand compassion from the reader through his cleverly compiled diction forces the reader to feel the extreme pain his characters are faced against. Pain brings people togetherRead MoreThe Fault in Our Stars by John Green2159 Words   |  9 Pagesis invited over to his house to watch a movie. Although , he pulls out a cigarette and Hazel freaks out to which he explains that it is a metaphor, â€Å"You put the killing thing right between your teeth, but don’t give it the power to do its killing† (Green 20). Once at his house Hazel begins to feel not to different from other girls, yet by the time they say goodbye, she cannot get the thought of him out of her head. Hazel shares a book with Augustus and he shares one with her. She quickly reads through

The Presence of Goods Services a Provinces Populace Free Essay Example, 1500 words

It can be conveniently stated that hot lanes have made all the aforesaid unpleasant issues as things of the past. Owing to their (hot lanes) presence, people are being fully facilitated in reaching their respective destinations, even without traces of any sort of impediments; leave alone a major traffic jam. The system of collecting toll for usage of hot lanes ensures that only people who are genuinely having the need of quick travel use the lanes. Additionally, by means of electronic displays, the drivers are informed about the then prevalent toll rate. Based on that, they are enabled to arrive at a decision on whether or not to use the hot lane. Personnel is present on hot lanes to ensure that the flow of traffic is smooth, at any point in time. When compared with other sectors, the successful allocation of resources in the housing sector is rather tough, to say the least. On one hand, there is a huge demand in the urban housing market, attributable to the trend of a huge migratio n of rural dwellers, to urban locales. And on the other hand, the sector is being severely bogged down by problems such as inadequate capital and a shortage of workforce, amongst others. We will write a custom essay sample on The Presence of Goods & Services: a Provinces Populace or any topic specifically for you Only $17.96 $11.86/page And the same is seriously hindering the actions of all institutions and individuals, who are relentlessly striving to ensure that resources are aptly allocated in the sector. All the three topics covered in this write-up are vast, and there is a possibility that some key points might have been omitted due to a paucity of space.

The Supervisor s Guidebook Plus Motivating Human Service...

Efficient staff members keep companies moving and meeting the needs of clients in business organizations and the human service industry. Supervising staff brings a variety of challenges to make decisions about how to manage, what approach to use with staff and understanding the research to guide decision-making processes. This report will consider the works of Aubrey Daniel’s book, Oops! 13 Management Principles that Waste Time and Money; Dennis Reid and Marsha Parson’s book The Supervisor’s Guidebook plus Motivating Human Service Staff by Dennis Reid, Marsha Parsons and Carolyn W. Green. These books look at management practices from a behavioral aspect. Understanding pay for performance, performance assessment, and feedback are three†¦show more content†¦Performance assessments are ingrained in many businesses and used as a way to determine pay for performance. This evaluation format according to Daniel’s is because there is not a better opti on available and that they are often well defined ad thus should not be used. Furthermore, all sources agree that conducting a performance assessment has negative emotional associations with staff. During a performance assessment, staff often received good and bad news. When money is directly tied to this association, staff often skimming over the good news and listening only to the bad as it indicates their potential pay raise or not. When should performance assessments take place? It is agreed that providing feedback to the staff on their performance is important. According to Daniel’s stance, the effectiveness of a performance assessment feedback depends on the person. If it is determined that completing frequent performance assessment revitalizes staff to make corrections and perform more effienctly then they should be more often. For some staff, this may be less effective. When considering human services staff, providing frequent informal assessments, being availa ble for questions/support and then scheduling formal assessments throughout the year, helps staff to monitor their efforts and get the necessary feedback to staff to perform their skills more effectively. It is not a question of the frequency to staff but how information isShow MoreRelatedThe Difference between Performance Management and Performance Appraisal24271 Words   |  98 Pages(Evaluating) Motivating (Developing) Evaluating and Motivating (Development) What Do We Assess? Trait Appraisals Behavioral Appraisals Results/Outcomes Appraisals Which Option Is Best? How Do We Use Appraisal Methods and Forms? Critical Incidents Method Management by Objectives (MBO) Method Narrative Method or Form Graphic Rating Scale Form Behaviorally Anchored Rating Scale (BARS) Form Ranking Method Which Option Is Best? Who Should Assess Performance? Supervisor Peers Subordinates Read MoreFundamentals of Hrm263904 Words   |  1056 Pagesmoney From multiple study paths, to self-assessment, to a wealth of interactive visual and audio resources, WileyPLUS gives you everything you need to personalize the teaching and learning experience.  » F i n d o u t h ow t o M A K E I T YO U R S  » www.wileyplus.com ALL THE HELP, RESOURCES, AND PERSONAL SUPPORT YOU AND YOUR STUDENTS NEED! 2-Minute Tutorials and all of the resources you your students need to get started www.wileyplus.com/firstday Student support from an experiencedRead MoreDeveloping Management Skills404131 Words   |  1617 Pagessolution for courses in Principles of Management, Human Resources, Strategy, and Organizational Behavior that helps you actively study and prepare material for class. Chapter-by-chapter activities, including built-in pretests and posttests, focus on what you need to learn and to review in order to succeed. Visit www.mymanagementlab.com to learn more. DEVELOPING MANAGEMENT SKILLS EIGHTH EDITION David A. Whetten BRIGHAM YOUNG UNIVERSITY Kim S. Cameron UNIVERSITY OF MICHIGAN Prentice Hall

What Are The Three Reasons The Aggregate Demand Curve...

a. Two macroeconomic variables that decline when the economy goes into a recession are real GDP and investment spending. GDP will decrease because the economy will be producing fewer goods and services overall. Investment spending, spending on new capital, will decrease in order to conserve and spend in other areas. The unemployment rate is one macroeconomic variable that will rise during a recession. If an economy begins producing fewer goods and services, businesses will need fewer employees to meet the production demand. 3.) List and explain the three reasons the aggregate-demand curve slopes downward. a. Three reasons the aggregate-demand curve slopes downward are the wealth effect, the interest-rate effect, and the exchange rate effect. The wealth effect explains that when the price level decreases, each consumer is wealthier because the real value of his or her dollar has increased. Wealthier consumers spend more, increasing the demand for consumption goods and services. Conversely, if the price level rises, the real value of the dollar will decrease, effectively making consumers poorer. Poorer consumers will spend less on consumption, decreasing the demand for goods and services. The interest-rate effect explains that when the price level decreases, consumers have more money left over after consumption (because prices have dropped) which they can then place in financial intermediaries (banks) who can in turn loan those funds out. An increase in the supply ofShow MoreRelatedFactors Affecting The Economy Goes Into A Recession1850 Words   |  8 Pagesemployees to meet the production demand. 3.) List and explain the three reasons the aggregate-demand curve slopes downward. a. Three reasons the aggregate-demand curve slopes downward are the wealth effect, the interest-rate effect, and the exchange rate effect. The wealth effect explains that when the price level decreases, each consumer is wealthier because the real value of his or her dollar has increased. Wealthier consumers spend more, increasing the demand for consumption goods and servicesRead MoreDemand Curve and Supply Curve2333 Words   |  10 PagesLiterature Review Demand and supply have been generalized to explain macroeconomic variables in a market economy. The Aggregate Demand-Aggregate Supply model is the most direct application of supply and demand to macroeconomics. Compared to microeconomic uses of demand and supply, different theoretical considerations apply to such macroeconomic counterparts as aggregate demand and aggregate supply. The AD-AS or Aggregate Demand-Aggregate Supply model is a macroeconomic model that explains priceRead MoreInterest and Topic10250 Words   |  41 Pages_________________________________________________ 1. Consumption function/APC/MPC 1-39 2. Saving function/APS/MPS 40-53 3. Shifts in consumption and saving functions 54-69 4 Graphs/tables: mixed consumption and saving 70-106 5. Investment demand 107-145 6. Multiplier effect 146-181 Consider This 182-183 Last Word 184-185 True-False 186-200 ___________________________________________________________________________________________________ Multiple Choice Questions ConsumptionRead MoreEconomics - Tutorial Answers26233 Words   |  105 Pages1 Managerial Economics 2010 Answers to All Tutorial Questions Topic 1 : What is managerial economics Questions from Chapter 1 of the Text (McTaggart, Findlay Parkin) Review Question 1 (pp. 4) List some examples of scarcity in Australia today. An example of scarcity at the economy-wide level would be people with lower incomes being forced to choose between food and petrol due to high prices for both. An example of scarcity at an individual level would be a person unable to afford bothRead MoreFinal Exam14001 Words   |  57 PagesCHAPTER 21 (tracking us economy) 1. (National Income Accounting) Identify the component of aggregate expenditure to which each of the following belongs: a. A U.S. resident’s purchase of a new automobile manufactured in Japan b. A household’s purchase of one hour of legal advice c. Construction of a new house d. An increase in semiconductor inventories over last year’s level e. A city government’s acquisition of 10 new police cars. a. Net exports b. Consumption Read MoreEcon: Multiplier Effect1343 Words   |  6 Pagesspend all of their income on consumption; part of their income is withdrawn as net savings, Net taxes and Import expenditure. This happens through another three agents: Banks, Government and Abroad. These agents also represent part of the demand for firm’s output. It is an additional component of aggregate demand called injections. We divide three types of injections caused by these agents: Investment (by banks), Government expenditure (government) and Export expenditure (by abroad) In the firstRead MoreEconomics12898 Words   |  52 Pagesheart of the study of economics and the reason behind its establishment. Authors have defined scarcity in various way some if which are complexly stated. One author defines scarcity as a commodity or service being in short supply, relatives to its demand (Kapur 1997) which implies a constant availability of commodity or economic resource relatives to the demand for them. In quantitative terms, scarcity is sad to exist when at a zero price there is a unit of demand, which exceeds the available supplyRead MoreEconomics : Basic Economic Concepts Essay3027 Words   |  13 PagesSocial Science Basic Economic Concept Jordan Mcdowell Civics K.David 5 December 2016 . Economics a Social Science Basic Economic Concept Scarcity Supply and Demand Utility Measurement of Economic Performance Gross domestic product (GDP) National Income and Price Determination Stabilization Policies Demand management policy Fiscal policy Monetary Policy Economic Growth Open Economy: International Trade and Finance To understand economics, one must first exploreRead MoreThree Principles Describe How Economy as a Whole Works11284 Words   |  46 PagesSolutions to Quick Quizzes Chapter 1 1. There are many possible answers. 2. There are many possible answers. 3. The three principles that describe how the economy as a whole works are: (1) a country’s standard of living depends on its ability to produce goods and services; (2) prices rise when the government prints too much money; and (3) society faces a short-run tradeoff between inflation and unemployment. A country’s standard of living depends largely on the productivity of its workers, whichRead MoreThe Rising Cost Of Higher Education2468 Words   |  10 Pageshourly wages, it is becoming harder and harder for the average American family to afford going to college. What factors have been driving this large rise in tuition prices? This thesis aims to set up a supply and demand framework to analyze the various forces that may be driving the price of higher education to rise above the Consumer Price Index over time. After defining long-run supply and demand for the higher education market, this thesis ad dresses economy-wide factors and summarizes the findings

Ou812 free essay sample

Although OU812 is not Van Halens latest album, it is by far their best. This incredible foursome has surpassed the labels branded on rock artists by reaching new heights in music history. With the talents of bassist Michael Anthony, drummer Alex Van Halen, lead guitarist Edward Van Halen, and singer Sammy Hagar, it is no wonder that Van Halen is considered one of the all time greatest rock bands. Unlike past albums, OU8l2 unleashes the bands ability to play with a more upbeat style. Eddie refers to this as his rock n roll album. The record as a whole is a perfect combination of the bands past style and the new sounds of L.A. rock. The nine songs could be grouped in three sets. The first includes A.F.U., Source of Infection, and Sucker in a Three Piece.All have a strong rock content, and feature Eddies two handed tap-on techniques combined with innovative riffs. We will write a custom essay sample on Ou812 or any similar topic specifically for you Do Not WasteYour Time HIRE WRITER Only 13.90 / page The second set are Mine All Mine, When Its Love, and Feels So Good. These are mainly keyboard pop rock songs with a strong variety of synthetic sounds. The final three are Cabo Wabo, Finish What Ya Started, and Black and Blue. Eddies talent in guitar playing shines through on these songs, which helps to show us Van Halens ability to outdo even themselves, and set standards for modern rock n roll. Van Halen is excellent at adding meaning to their great music. The first song on the album, Mine All Mine, is a perfect example. Here are a few lines: Stop looking out, start looking in. Be your own best friend. Stand up and say, this is mine. The lyrics deal with peoples insecurity with their true selves and trying to please others with a false image. Some other topics include love, sex, and just having fun. The mixture of great music and vocals makes OU812 easy to listen to and great food for thought. Most fans would undoubtedly say that Eddie Van Halen is the greatest rock n roll guitarist alive. His extreme style and consistent additions to modern guitar playing dominate the air waves with an unbelievable sound. OU812 features some of Eddies best guitar playing, with a perfect mix of classic Van Halen and their wild new style. Eddie is known for his ability to draw out new sounds from his guitar, and OU812 is no exception. Some people say that these sounds are produced by digital effect boxes, but Eruption (the solo which put Eddie on the map) was performed out of a fifty dollar piece of junk. No matter how you look at it, Eddie has played a major role in the shaping of modern rock guitar. The hard work Van Halen put into OU812 has rewarded us with a historic record. This album is easy to listen to and hard to get away from because of its catchy rhythms. Anyone who loves rock will love OU812. n

Service Provider Encounters

Question: Discuss about the Service Provider Encounters. Answer: Introduction A business cannot survive in today's market without providing excellent customer service and product differentiation. It is important for them to add value to their products. Service industries have to consider both tangible and intangible factors while offering services to the consumers (Prakash and Mohanty (2013)). They have to make sure that they understand the needs and preferences of the people. Many companies use service encounters to assess their performance in the market. Service encounters or moment of truth helps a customer to evaluate the service offerings provided by a company (The moment of truth in customer service, (2006)). It involves interaction between consumers and service providers. It has become an essential element for marketing of services. A negative review from the customer can affect the brand image and reputation of the company. The aim of the paper is to reflect the findings of service encounter with a restaurant where I had repeated meals. All the feature s of service delivery system such as brand name, interiors, quality of food, environment, interaction with the employees and price have been included in the evaluation. Satisfaction level has been measured using 5 point scale. Apart from this, the report also includes the main areas for improvement and recommendations for the restaurant. Grill'd restaurant has been used for the analysis of service delivery system. It is an Australian fast food chain which specializes in burgers (Grill'd Restaurant, (2017)). They have more than 125 restaurants in the country. They are famous for their excellent quality of food which is standardized across all the locations. They have also started home delivery services for their customers which has been beneficial for their business. Along with this, they are also involved in CSR activities. Grill'd restaurants donates $500 monthly from their revenue to 3 selected local communities. These communities are chosen by their customers by a voting system. I have used multiple service encounters to evaluate the service delivery system of the restaurant. Analysis of expectations and experiences Production and consumption are inseparable from each other (Dabholkar, (2015)). As such, it is important for a restaurant to provide excellent customer service. Grill'd is a well known brand and restaurant chain in Australia but the overall experience has not been very good. I have visited the restaurant multiples times but there are certain problems which have been discussed below: I was very excited to visit Grill'd restaurant as it was recommended to me by my relatives. The ambience of the restaurant was very attractive and atmosphere was good. They had good parking facilities, cleanliness and varieties of food items. There was also an outdoor seating area. I was not happy with the counter order system adopted by Grill'd. It was a negative service encounter for me during my first visit. I was not satisfied due to long queuing time and the time taken for the delivery of the order. When I entered the restaurant I saw people waiting at the counter for placing their orders. I found the processing very slow as it took more than 15 minutes for me to place my order. The employees of Grill'd restaurant were friendly because they were helping customers in placing their orders. They were knowledgeable and they also gave advises about food items to choose. It took another 15 minutes for them to deliver my order at the table. My burger had wrong toppings so I returned it back. Finally, I received my order and it was delicious. But I found that the prices of the food items were high as compared to other restaurants. In my next visit, I have to again wait in queue for my turn which took long time. I even complained to the staff about the wrong toppings that they delivered last time. The staff members were courteous and they apologized for their mistake. They gave me a discount in the order to rectify their previous mistake. I was happy and satisfied with the offer. But I had to wait for a long time for the delivery of my order. The food was excellent and it looked fresh. The quality and the presentation of food were very good. Price would have been a problem but they gave me a discount. Apart from long waiting time I had good experience in the restaurant. In my third visit, I was annoyed with the long queues and slow processing of the orders. Again they took long time to deliver my order. But I concern about the price of the products even though my food was excellent. I tried other restaurants which provide same quality of food at reasonable price. But Grill'd restaurant provides food which is free from preservatives and hormones. They use it as marketing technique which affected my decision. So, considering all the factors I will give 3 stars to Grilld restaurant. Five point scale has been used to evaluate the services of Grill'd restaurant (Wong, (2013)). It has five levels which includes excellent rating, very good, average, poor and terrible experience. It has been kept same for all the factors as it helps in evaluating the overall ratings of the restaurant. Table 1: Five point scale ratings (Multiple visits) Ratings 1st visit 2nd visit 3rd visit Excellent Excellent customer service Very good Very good experience Average Average ratings Poor Terrible experience Ambience: Grill'd restaurant has attractive ambience. It was elegant and customer friendly. It was well coordinated with furniture and fixtures. Good quality of decorative items was used in the restaurant. They used simple yet effective them which made the ambience unique (Sderlund, (2016)). Cleanliness: The entire restaurant was clean. The employees of Grill'd made sure that the tables were clean for the other customers. Table cloth, cutlery and dishes were clean. I was satisfied with the level of cleanliness. It has become an essential in many hotels and restaurants. No one wants to eat at a place where there is dirt and untidiness. It is used to review a restaurant and their processes. Restaurant products and Food items: Grill'd restaurant provides variety of products which includes burgers, chicken, salads, beef etc (Christensen and Lilja, (2015)). The best part about the food is that it is free from antibiotics, preservatives and hormones. The quality of the food was excellent in all the visits. But the fries were seasoned which was disappointing for me. Apart from this, I found the food fresh with nice presentation and taste. They have many items on the menu which gave me lot of choices to choose from. There is something for all ages and people with different tastes (How to evaluate a restaurant, (2017)). The prices of the food items were on the higher side. Price: Prices of the products were high. Even though the quality and taste of the food items was good but I will give it a low score on the basis of value for money. There are many restaurants in Australia which provides excellent food at reasonable price. In terms of price and value for money I was dissatisfied. I will suggest my friends and family members to visit Grill'd restaurant to. But I will recommend them to check the prices of the food items before placing the order. Service of the employees: Employees and waiting staff of Grill'd restaurant was friendly and they had good communication skills (Bitner, (1990)). They had knowledge as they were assisting in explaining the menu items and giving recommendations. They were well trained and technically proficient. But service timings and delays in meals could have been avoided. There was not any dress code or uniforms for the employees. It is important for the restaurant to have basic dress code for their workers. It shows professionalism and they should make changes on this aspect. Apart from this, the customer service of the waiting staff was pleasant throughout the meal. Other facilities: Grill'd restaurant had good food but the counter order system was disappointing. I had to wait in long queues to place my order and then wait for the food to arrive. This was not good for the price I paid. I saw children sitting at the tables playing with cutlery while their parents stood in line for placing the order. Other facilities such as menu presentation, parking areas, availability of coat storage, accessibility of restrooms etc. were satisfactory. Along with this, proper instructions should be placed so that the customers can understand where to start and end the buying process. They should involve consumers in the buying process and make them aware about all the processes. Table 2: Five point scale ratings (Services) Ratings Ambiance Cleanliness Food Price Service Other facilities Excellent Excellent Excellent Very good Very good Very good Average Average Poor Poor Terrible experience In terms of value for money I will give average ratings to Grill'd restaurant due to their high prices of products. I will recommend it to my friends and family because Grill'd have excellent food and customer service. But I will recommend them to check the prices of the products before placing their orders. In terms of recommendation to other I will rate the restaurant as very good in 5 point scale. It is essential for the company to take these issues into consideration as it can affect the experience of the customers. Restaurant should provide good service to their guests and they should not be limited to their primary products (Alshaibani and Bakir, (2016)). It will be beneficial for them in the long run of business. These issues affect the marketing and promotion of the business. In store communication is essential in many organisation as it simplifies the entire service delivery system. Analysis of overall satisfaction, quality and value judgments There is strong relation between customer satisfaction and service quality. Companies have to ensure that they provide excellent services to their customers (Hollensen, (2015)). They should adopt customer focus approach in their business. It will help them to understand the needs and preferences of the people. Service encounters can help them to understand the gap between expectation and perception of the customers. Grill'd restaurant has to make sure that they add value to their products. They provide excellent food in their store but they have compromised with other facilities. High customer satisfaction will help the company to grow their business (Achrol and Kotler, (2014)). It will provide them an edge over their competitors. The overall satisfaction, quality and value judgments have been analyzed by using relationship market theories and concepts: Service- Dominant (SD) logic theory Service Dominant theory was given by Vargo and Lusch (Adopting Service Dominant Logic in Marketing, (2007)). According to the theory, a business has to constantly learn from their mistakes. It will allow them to create value in their products. Customers can provide useful feedback which can be used to improve the performance of the business. Companies should adopt sense and respond strategy instead of make and sell. It will help them to built relations with the customers. Marketing and promotional strategies should use this perspective (Yagil and Medler-Liraz, (2013)). Many companies have shifted from the exchange of tangible goods to exchange of services. They focus on intangibles, processes, knowledge and skills. Service encounters can provide useful information to the companies (Keh, Ren, Hill and Li, (2013)). They can change their plans and processes according to it. It will provide a competitive advantage to the organisation. Grill'd restaurant has been providing excellent food and they have friendly employees. These two factors have been positive from them because it has been beyond the expectations of the customers. They have added value to their products. But there are certain issue which require immediate attention. I was not satisfied with the prices of the food items. There were high as compared to other restaurants. Apart from this, there was long queuing time and slow delivery. It was dissatisfied with the service in Grill'd restaurant. In terms of value for money and response time I am not satisfied. But the food was excellent and staff members were customer friendly. They should work on these issues as many customers have been dissatisfied with it (Stein and Ramaseshan, (2016)). Commitment trust theory Commitment-trust theory is a relationship marketing theory which takes into consideration two important factors of a relationship (Chen, (2015)). These factors are: trust and commitment. This theory promotes building bonds with customers and fulfilling their commitments. It helps an organisation to identify the needs and expectations of the consumers. Grill'd restaurant should adopt this theory in their business. They should not focus on short term benefits but long lasting bonds should be developed with the customers (Srensen and Jensen, (2015)). My overall experience of Grill'd restaurant was average because I had to wait for long time for my order which was overpriced. The company should reduce their queuing time and responsiveness. Customers fell annoyed due to long waiting and slow processing. If the company can deal with this issue then they will be able to satisfy their customers. It will make the entire experience value for money. But at present, meals in Grill'd restaurant i s expensive and not value for money. They should take feedback from the consumers and make changes according to it (Osborne, Radnor and Nasi, (2013)). One of the best things Grill'd offer is the food which is free from preservatives and hormones. It creates positive impact in the consumers and it will help them to build long term relations with them. But it is important for the company to improve their other facilities and services (Maunier and Camelis, (2013)). Servqual and Dineserv model This model is used to analyze the service quality of a restaurant. It includes five important factors such as assurance, reliability, responsiveness, tangibility and empathy. Tangibles include physical environment and appearance of the employees (Chandler and Lusch, (2015)). Reliability shows the ability to fulfill the promise. Assurance refers to knowledge and ability of the workers. Responsiveness shows the willingness of workers in providing services while empathy shows understanding of the employees (How to evaluate a restaurant, (2017)). These factors can help in exceeding the expectations of the customers. Marketing and promotional strategies should focus on all these factors. Furthermore, Grill'd restaurant has to make sure that they implement these dimensions effectively in their restaurant. It will improve the value judgment and perception of the customers (Osborne, Radnor and Nasi, (2013)). It will help the company to built strong relations with the consumers. Higher satisf action level will ensure repeated sales and business. Grill'd restaurant can provide questionnaire to their guests to identify the problems and the changes required. This will allow the management to make changes in their processes. At present, there are many problems in various areas which have to be resolved by the manager. Counter order system has been very problematic of the guests (Alshaibani and Bakir, (2016)). It takes long time and even the delivery of order is late. Apart from this, Grill'd restaurant should review the prices of their food items. Many customers find it very high with comparison to other restaurants. Areas of improvement and recommendation Grill'd restaurant had three major areas which increased my satisfaction level. It includes the excellent quality of food, customer friendly employees and attractive ambiance of the restaurant. On the other hand, the areas which need improvements include high prices of food, inconsistency, delays and long waiting time. Three recommendations for the improvement are as follows: Employees and customer service both play an important role in creating a satisfactory customer service encounter (Yagil and Medler-Liraz, (2013)). Instead of avoiding encounters, companies should focus on the planning and designing of positive service encounters. Appearance and listening to customers can solve the problem. Many organizations show consistency and value of visual appearance (Adopting Service Dominant Logic in Marketing, (2007)). They have uniforms or dress codes from their employees. This is considered as packaging of the employees. Grill'd restaurant should consider this and they should also design a corporate apparel or dress code for their workers. It will depict professionalism and this will induce positive feelings in the consumers. Customer perception depends on humanic clues. If they see that the employee is putting effort in delivering the service then they will give respect to that person. It has strong impact on customer service and loyalty. Grill'd restaurant should provide training to their workers so that they can satisfy their customers. It will help the company to get rid of their limitations and inefficiency. It will make the entire experience good for the consumer (The moment of truth in customer service, (2006)). Grill'd restaurant uses counter order system. Customers have to wait in long queues which creates anxiety in them. This can affect the overall satisfaction level of the services provided by the restaurant. To tackle this issue, they should promise their guest and tell them about the waiting time (Stein and Ramaseshan, (2016)). This waiting time should be more than the expected time. People will be pleased by this method. Grill'd restaurant should technology and social media websites such as Facebook, Twitter, emails etc. to gather feedback from people. It will help in marketing, promotion and even in their Corporate Social Responsibility. It will allow them to change people's opinions and views. It will help them to attract new customers and improve relations with the existing ones. They should review their customer service plans and strategy so as to meet with the expectations of the people. Conclusion It can be concluded from the above report that service encounters play a crucial role in the marketing of a business. One negative review can affect the business and its market. Companies should make sure that they provide high level of customer service to their guests. They should not rely only on their core product. Additional services and facilities have to be provided to the customers. These facilities should add value to them. Grill'd restaurant should consider all these factors and make changes accordingly. Furthermore, they should focus on two main factors i.e. visual appearance and listening to customers. It will give them many benefits. Apart from this, they should not prevent service encounters. They should learn from it and understand the perception of the consumers. References Books and journal Achrol, R. S., Kotler, P. (2014). 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